Shipping policy
At Marino Wholesale, we are dedicated to ensuring a seamless and efficient shipping experience for our valued customers. Our shipping policy outlines the details of how we process, ship, and deliver your orders. Please read this policy carefully to understand our shipping procedures.
Order Processing:
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Order Confirmation: Once you place an order with us, you will receive an order confirmation email. This email will include your order details, shipping address, and a summary of the items purchased.
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Processing Time: We strive to process and prepare your order for shipment as quickly as possible. Order processing times typically range from 1 to 3 business days, excluding weekends and holidays. Please note that during peak seasons, processing times may be slightly extended.
Shipping Methods: We offer a range of shipping methods to accommodate your needs. The available options and estimated delivery times will be presented to you during the checkout process. These options may include standard shipping, expedited shipping, and overnight shipping.
Shipping Costs: Shipping costs vary based on factors such as the shipping method selected, the destination address, and the weight/size of the package. You will be able to view the shipping costs associated with your order before completing the checkout process.
Order Tracking: Upon shipment of your order, you will receive a shipping confirmation email containing a tracking number and a link to track the progress of your package. This allows you to monitor the status and estimated delivery date of your order in real-time.
Delivery Time: Delivery times depend on the shipping method you choose and the destination of your package. While we make every effort to ensure timely delivery, please note that unforeseen circumstances, such as weather events or customs delays, could impact delivery times.
International Shipping: We offer international shipping to many countries around the world. Please be aware that international shipments may be subject to customs clearance procedures and import taxes or duties. These charges, if applicable, are the responsibility of the recipient and are not included in the shipping charges paid at checkout.
Address Accuracy: To ensure successful delivery, please provide accurate and complete shipping information during checkout. We are not responsible for delayed or undelivered packages due to incorrect addresses.
Shipping Partners: We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. Our shipping partners are selected based on their reliability and track record.
Questions or Concerns: If you have any questions or concerns regarding your order's shipping status, tracking information, or delivery, please don't hesitate to contact our customer support team. We are here to assist you and provide the information you need.
Thank you for choosing Marino Wholesale. We look forward to delivering your orders promptly and efficiently, enriching your shopping experience with us.
Sincerely, The Marino Wholesale Team
Phone: +971 50 2353971
Address: Warehouse No. 6, Building No. 23, 19th Street, Damascus street ,Al Qusais Industrial Area 1 - Dubai
United Arab Emirates